FAQ

What's the best way to get in contact with Her Silver Lining, Inc.?
E-mail!  Please use the "Contact" feature up at the top of the page and put "Big Cartel" in the subject line to help filter messages.  If you have a current open order, please also include your order number.

Twitter is also a great way to get a quick response for a general question.  Message @HSLJewelry

Where is Her Silver Lining, Inc. located?

South Florida.

What are the available metals?

Sterling silver, silver filled, gold filled, copper, brass, bronze, nickel, & aluminum. Each listing will clearly state what the custom design is made in, however if you'd like to change the metal to better suit your needs and price range, arrangements can be easily made.  Send me an e-mail using the "Contact" feature up at the top of the page.

How soon will I have my order?

All items have a 1-2 week turnaround time before shipment.

  • We ship First Class USPS Mail.
  • Standard transit time for Domestic orders is 2-7 business days with exceptions during holidays where orders can take longer to arrive.
  • International orders can take up to 6-8 weeks to arrive but generally arrive in 2-4 to most international locations.
  • All US orders are shipped with tracking. You'll receive an e-mail from PayPal once your order has been shipped with a tracking code to follow during transit times. International orders do not include tracking and will not receive an e-mail from PayPal.
  • We do offer Express Mail USPS upon request. This is a 1-2 day service, depending on location.  Please contact us for a special invoice.

I need my order ASAP for a special occasion, do you offer rush orders?

Yes we do!  A rush fee + upgraded shipping charges will apply. Please contact us so we can discuss the additional charges for your custom order.

What designs stamps are available?:

Fonts -and- Design Stamps

3 Daisies
Birdcage
Diamond Ring
Hockey Sticks
Golf Clubs
Love Birds
Om
Mom Partridge
Baby Partridge
Sleepy Owl
Stick man
Stick woman
Stick girl
Stick boy
Stick baby
Boombox
Horseshoe
American flag
Solid heart
Peace sign
Swallow bird
Left foot
Right foot
Male symbol
Female symbol
Double hearts
Owl
Crown
Cupcake
Cancer awareness ribbon
Skinny heart
Small circle
Medium circle
Large circle
Maple leaf
Graduation cap
Cross
Tree
Music note
Owl
Love birds
Baby bird
Momma bird
Yoga symbol
Elephant
Three daisies
Baby chick
Sun
Star
Moon
Normal heart
Swirl heart
Moon & heart
Owl (2)
Rose
Dandelion
Dandelion & fluff
Ying-yang
Cat face
Dog face
Daisy flower
Cross (filled in)
Cross (outline)
Combat boots

What payment methods do you accept?:

PayPay:  You can use any major credit card through Paypal.com with or without an account.

What is your policy on returns/refunds?:

Custom orders are all sales final. If there is an error in the order at the fault of Her Silver Lining, Inc. we will happily correct the issue for you with a replacement item, free of charge. We ask that you contact us within 48hrs of receiving the package so we can arrange for you to ship the item back to be replaced.