E-mail! Please use the "Contact" feature up at the top of the page and put "Big Cartel" in the subject line to help filter messages. If you have a current open order, please also include your order number.
Twitter is also a great way to get a quick response for a general question. Message @HSLJewelry
Where is Her Silver Lining, Inc. located?
What are the available metals?
Sterling silver, silver filled, gold filled, copper,
brass, bronze, nickel, & aluminum. Each listing will clearly state what the custom
design is made in, however if you'd like to change the metal to better
suit your needs and price range, arrangements can be easily made. Send me an e-mail using the "Contact" feature up at the top of the page.
How soon will I have my order?
All items have a 1-2 week turnaround time before shipment.
- We ship First Class USPS Mail.
- Standard transit time for Domestic orders is 2-7 business
days with exceptions during holidays where orders can take longer to
- International orders can take up to 6-8 weeks to arrive but
generally arrive in 2-4 to most international locations.
All US orders are shipped with tracking. You'll receive an e-mail from PayPal once your order has been shipped with a tracking code to
follow during transit times. International orders do not include tracking and will not receive an e-mail from PayPal.
- We do offer Express Mail USPS upon request. This is a 1-2 day service, depending on location. Please contact us for a special invoice.
I need my order ASAP for a special occasion, do you offer rush orders?
Yes we do! A rush fee + upgraded shipping charges will apply. Please contact us so we can discuss the additional charges for your custom order.
What designs stamps are available?:
Cancer awareness ribbon
Moon & heart
Dandelion & fluff
Cross (filled in)
What payment methods do you accept?:
PayPay: You can use any major credit card through Paypal.com with or without an
What is your policy on returns/refunds?:
Custom orders are all sales final. If there is an error in the order at the fault of Her Silver Lining, Inc.
we will happily correct the issue for you with a replacement item, free of charge. We
ask that you contact us within 48hrs of receiving the package so we can arrange for you to ship the item back to be replaced.